Privacy and Cookies

Ethereal London Limited, a company registered in England and Wales (company registration number 10913068) with its Registered Office at Kemp House, 160 City Road, London, EC1V 2NX (“We”) is committed to protecting and respecting your privacy.

Please read the following carefully to understand how we will use any personal information obtained from you. Please note that by visiting and using the Website you are agreeing to the use of your personal information as set out in this Privacy Policy.

We may collect the following information about you:

  • Information that you submit on the website,
  • Details of any transactions you carry out on the Website,
  • Any correspondence that you send to us,
  • Any responses to surveys that you complete on the Website,
  • Details of any competitions that you enter via the Website,
  • Details of your visits to the Website and the resources that you access.

We comply with the Data Protection Act and we will protect the confidentiality of your information. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may share your personal information with our third-party agents to enable them to fulfil your orders and to carry out our obligations to you arising out of the sales contract. In addition, to enable payments made by credit or debit cards to be processed and to guard against fraud.

We reserve the right to share your data with selected third-parties so that they may provide you with information about goods and services that may be of interest to you unless you have indicated that you do not wish us to share your personal data in this way.

We may contact you by email with information about our products, events, launches and services, unless you have indicated that you do not wish to hear from us.

You can email us at customerservices@ethereallondon.com to request for us not to use your personal information for marketing purposes.

A ‘cookie’ is a data file that is sent from a web server to your computer browser and is stored on your computer’s hard drive. By agreeing to these Terms you consent to us using cookies.

By using cookies we may collect information about your computer which enables us to determine certain metrics and statistical details about the users of the Website, such as audience size. This should allow us to improve the Website and deliver a more personalised service to you.